Job Description

Lustine Realty Company, Inc.

1345 14th Street NW

Washington, DC 20009

(202) 462-2800

Job Description

Title:

Operations Manager

Updated:

March 1, 2023

Reports To:

CEO

FLSA Status:

Exempt

Job Summary:

Equal Opportunity Employer:

Manages all aspects of accounts payable, accounts receivable, cutting checks, managing delinquent rent collection process, posting rents, HR and payroll duties, etc.

Lustine Realty Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, veteran status, or any other legally protected status under local, state, or federal law. Employment at Lustine Realty Company is at-will.

Essential Duties and Responsibilities:

• Oversees operations and administration of a portfolio apartment and retail properties. Assists in implementation of new procedures, policies and processes to streamline operation and efficiency of properties. Creates and implements the “infrastructure” of the operations of a property management company.
• Receives calls, responds to inquiries or urgent issues as received and decides on the appropriate resolution or course of action.
• Ensures timely posting of rent and processing of late fees for all properties. Reviews move -out reports and is responsible for security deposit refunds. Issues charges/credits to tenants as appropriate.
• Handles accounts payable by reviewing invoices, monitoring vendor statements and processing of payments. Enters financial transactions in the Yardi database through PayScan.
• Processes utility bills and vendor payments including cutting of checks and management fees. Responsible for the quarterly investor distributions through BillPay.
• Receives incoming checks and deposits payments through Checkscan. Monitoring of ACH transactions and recording of Yardi receipts to tenant ledgers as appropriate.
• Prepares and delivers timely, and accurate financial reports in coordination with the third party bookkeepers for monthly and yearly closing of the books.
• Supports the Leasing Department by receiving inquiries and scheduling tours for leasing prospects with in-house representatives and independent agents.
• Manages the delinquency and collections database by reaching out to tenants for payment. Oversees the collection of delinquent rent in compliance with lease terms, preparation of all required notices, and coordination with legal counsel on necessary action. Manages the collections/delinquency database.
• Coordinates with property managers on citations received and ensures that the violations are abated. Handles the upkeep of the citations database.
• Weekly reporting to the CEO regarding operational, administrative and accounting issues that arise.
• Coordinates with appropriate vendors and government departments for problem resolution.
• Manages incoming and outgoing mail. Responsible for supplies inventory at the head office and performs other duties as assigned.

Supervisory Responsibilities:

• Ensures enforcement of company SOPs. Provides formal supervision to property managers and their team.
• Mentors and coaches team members to further develop competencies and assist in areas that need development. Provides feedback to the CEO and makes recommendations on necessary improvements.
• Reviews timesheets, files payroll documents and processes time-off requests in Paychex.
• Processes reimbursements for employees. Monitors staff records and assists in HR duties.
• Onboarding of new properties and employees.

Education and Experience:

Significant experience in accounting/bookkeeping. Skilled at Yardi Voyager is a requirement.

Communication Skills:

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.

Financial Knowledge:

Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

Reasoning Ability:

Ability to comprehend, analyze and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

Other Skills and Abilities:

Intermediate to advanced skills with Microsoft Office Suite and Yardi Voyager.

Scope of Responsibility:

Decisions made with thorough understanding of procedures, company policies and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to the department.

Job Types: Full-time, Part-time

Pay: $65,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Physical setting:

• Office

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Washington, DC 20005: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Accounting: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: Hybrid remote in Washington, DC 20005

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