Job Description

BOSS Solutions is an award winning technology company providing innovative solutions , BOSS811 for One Call locate ticket solutions for the Damage Prevention industry and BOSSDesk for IT Service Management. Our solutions are available on the cloud (SaaS) and on-premise and have won several recognitions including Most Recommended, Best Value and Best Supported. Learn more about us at www.boss-solutions.com.

We are a technology company providing innovative solutions for the damage prevention industry for energy companies, Utilities to prevent damage to their underground assets. Our award winning BOSS811 is a cloud based onecall ticket (811 ticket) management solution which has been adopted by hundreds of customers like CenterPoint Energy, Google Fiber, Sawnee EMC and many more.

We are experiencing significant growth and are looking for Product Support Specialists to support our growing customer base.

Job description

Our Product Support team at BOSS Solutions keeps our customers happy .The Support Engineer will be responsible for ensuring our customers derive good value from our solutions and focus on customer satisfaction and retention ensuring customer satisfaction and success.

RESPONSIBILITIES

• Install/provision the BOSS811 SaaS solution for customers and conduct user training
• Provide phone, email, and online support for customers
• Troubleshoot issues and provide resolution in conjunction with the development team
• Work closely with Product Management and Engineering teams to identify, report, and resolve product issues and requests
• Maintain a good log of interactions in our ticketing solution
• Manage the escalation of issues and ensure timely resolutions
• Guide customers in implementing best practices and optimally use the solutions
• Proactively engage with customers to drive satisfaction
• Presales functions such as customer demos, evaluations and presales support
• Manage and maintain accurate and thorough customer support records
• Conduct Periodic training/webinars for customers
• Identify opportunities for services or upselling solutions

QUALIFICATIONS

• Bachelor’s Degree or equivalent field/work experience
• 1-3 years customer or technical support experience
• Passion for solving customer issues and a champion of great customer service
• Ability to plan, organize, prioritize and independently solve problems seeking help when necessary
• Strong project management skills
• Ability to multi-task
• Excellent communication (oral and written), interpersonal, organizational, and presentation skills
• Occasional travel to customer site required.

BOSS provides a positive working environment and is in a growth mode. We provide a competitive salary with bonus. Benefits include health , vision and dental insurance, vacation days, 401K with company match. This position allows remote working and we are open to candidates from any state. To apply please send resumes to Resumes@boss-solutions.com with salary expectations.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

COVID-19 considerations:
Temporary work from home

Education:

• Associate (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: Remote

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