Receptionist/Sales Associate Job at European Wax Center -The Market Place Aliana, Richmond, TX 77407

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Job Description

URGENTLY HIRING AT EWC ALIANA!

The Guest Service Associate is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.

A Day in the Life

  • Handles confidential information, including guest contact information, with a high degree of integrity
  • Books guests’ reservations accurately and efficiently while providing an excellent guest experience
  • Confirms reservations by calling guests 1-2 days before the guests’ reservation
  • Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy
  • Answers guests’ questions and provides necessary resources for the guest to find answers in the future.
  • Ensures desk area and equipment are clean and in good working order at end of shift.
  • Deescalates upset guests and offers a resolve to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
  • Notifies Center Manager of any questions or concerns presented by guest or the team.
  • Produces results. Manages productive center shifts to ensure center meets and exceeds sales goals.

What Sets You Apart

  • Ability to be friendly and engaging on the phone with guests.
  • Ability to focus on phone calls in a fast paced environment
  • Ability to handle escalated calls with confidence and professionalism.
  • Ability to build effective relationships with guests and all levels of professionals; must have good interpersonal skills.
  • Ability to prioritize work effectively.
  • Strong verbal communication skills.
  • Ability to receive constructive feedback from team and management
  • Must be able to work well with the team.
  • Must be dependable and reliable
  • Must have flexibility to meet shift requirements
  • Must be a team player and pick up shifts, if needed

Job Type: Part-time

Pay: From $10.00 per hour

Benefits:

  • Employee discount

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Commission pay

Education:

  • High school or equivalent (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)

Work Location: In person

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