Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Referral Center (RC) Senior Behavioral Intake Coordinator is responsible for initial triage and processing of incoming referrals for Strength Based and Assertive Community Treatment Case Management Programs. The referrals will be received, reviewed for clinical appropriateness, documented in internal database and coordinated with the referring party and receiving program through to completion.

Due to business needs, the hours for this position are 8 am to 5 pm PST and residency in San Diego is preferred.

If you live in the Pacific Time Zone, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Participate in implementation and planning meetings around roll out of the referral center operations
• Participate in case conferences and in-service opportunities as needed
• As a newly implemented program, demonstrate flexibility and adaptability to the program as it develops and evolves
• Review referrals for accuracy and completeness and enter accurate data entry of referral information into designated database
• Communicate and collaborate with internal and external partners
• Review referral in comparison to various different program criteria to determine the most appropriate match
• Efficiently answer incoming calls and provide prompt and courteous service to others
• Monitor workload and ensure work is completed within the established turnaround times. Manage up to supervisor any challenges with completing work timely or when clarification is needed. Collaborate with supervisor around training and individual development goals
• Serve as a liaison with other departments and external stakeholders like County contractor, case management program staff, and others as needed. Collaborate with external partners around ongoing program development needs and opportunities
• Support the implementation of data collection and tracking of information regarding referrals. Assist in development and providing reporting back to county partners on agreed upon reporting elements
• Assist with problem resolution as needed. Work with team to solve complex problems
• Plan, prioritize, organize, and complete work to meet established timelines and objectives
• Other duties as assigned
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor’s level mental health professional
• 2+ years of clinical experience in a mental health setting
• Experience working in a county behavioral health system of care
• Proficiency in Microsoft Office products including Outlook, Word, Excel, Teams, OneNote, and PowerPoint
• Ability to access to San Diego County Behavioral Health Electronic Health Record, Cerner as well as other internal databases
• Access to install secure, high-speed internet and a dedicated, distracted workspace at home
• Reside in the Pacific Time Zone
  

Preferred Qualifications:

• Community mental health experience
• Case management experience
• Proven solid communication and customer service skills
• Proven ability to work collaboratively with internal and external partners
• Proven ability to work autonomously
• Reside in San Diego
  

Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.

California, Nevada or Washington Residents Only: The hourly range for California, Nevada or Washington residents is $18.80 to $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.




Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.