At Shipt, we are transforming the grocery shopping experience and giving time back to consumers. Shipt shoppers handpick fresh groceries and household essentials, then deliver them to your door in as little as one hour.
At Shipt, we are transforming the e-commerce delivery experience and giving time back to consumers. Our culture is high-energy, entrepreneurial, and autonomous.
We are focused on building the nation's best grocery & retail delivery experience, and this position will play a pivotal role in driving Shipt’s last-mile strategy. The position reports to the Director, Network Strategy and will work directly with finance, product, engineering, marketing, and other business units across Shipt.
At Shipt, we are transforming the e-commerce delivery experience and giving time back to consumers. Our culture is high-energy, entrepreneurial, and autonomous.
We are focused on building the nation's best grocery & retail delivery experience, and this position will play a pivotal role in driving Shipt’s last-mile strategy. The position reports to the Director, Network Strategy and will work directly with finance, product, engineering, marketing, and other business units across Shipt.
As a Manager, Network Strategy, you will:
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Drive program strategy & performance towards increasing the overall efficiency of Shipt’s Shop-&-Deliver and Delivery-Only services.
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Develop KPI reporting, identify improvement opportunities, and monitor overall program performance.
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Drive continuous improvement by identifying areas of sub-optimal performance, recommending mitigating actions, and then tracking progress.
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Support the Operations team with any day-to-day escalations
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Build and deliver robust feedback loops from field teams to efficiently resolve issues
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Build new capabilities and experiences, utilizing data-driven decision-making and sound business judgment to run tests.
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Manage prioritization and trade-offs with customer experience, performance, operational support load, and SLAs.
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Collaborate cross-functionally with product, engineering, operations, data science, and finance to solve complex business problems and bring ideas to market.
Qualifications:
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Bachelor’s degree in business, operations management, or a related field; MBA or Business Master’s degree is nice.
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5+ years of experience in strategy, operations, logistics, fulfillment, or other relative experience.
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3+ years of Retail and/or consumer-focused e-commerce environment preferred.
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A track record of managerial leadership, expertise, and mentorship in growing & developing high-functioning teams.
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Possess strong business acumen and analytical mindset with the ability to identify metrics and data to back up your strategy, programs, and ideas. Tableau or SQL proficiency is preferred.
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Extensive project and program management skills.
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Excellent communication and interpersonal skills.
You are:
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A strategic and creative thinker who thrives in fluid and ambiguous environments.
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Exceptional at prioritizing and focusing on the highest-value opportunities.
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Analytical and process-oriented, comfortable with making data-driven decisions, and strives for continuous improvement
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A strong communicator who interacts with stakeholders across levels and geographies to gather input and feedback.
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Exceptional relationship-building and influencing skills.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or any other characteristic protected by law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.