Job Description

About the role

ASSISTANT MANAGER - LOAN SERVICING

Responsible for managing the day-to-day activities related to loan servicing; participate in developing and improving policies and procedures specific to loan servicing

MAJOR RESPONSIBILITIES:

• Supervises the Commercial and Mortgage Servicing Department team in the carrying out of all servicing functions, including new loan set-up, processing payments and advances, responding to member inquiries and requests, perform maintenance to accounts
• Assist with staff training as necessary and assure that all procedures meet with our internal business practice, investor requirements, and as well as regulatory agencies compliance.
• Ensure the department service level is met: members inquiries are replied to in timely manner and assist staff with any difficult members or situations, take corrective actions as needed.
• Maintain knowledge with all servicing tasks to properly assist servicing staff as needed.
• Assist manager with updating policies and procedures to ensure investors and regulatory compliances are met.
• Train the servicing representatives as necessary to insure that they are crossed-trained in all policies and procedures.
• Assist manager with Secondary Marketing Participation Sales
• Perform quality control on department functions routinely.
• Prepare/review daily and monthly reports
• Review and adjust processes to optimize efficiency and member experience.
• Work with others to ensure programs are running smoothly, troubleshoot system issues as they arise
• Perform other duties/task as required by management

REQUIREMENTS:

• Associate’s degree in business or related field preferred, with 3 to 10 years of lending experience, particularly in loan servicing; and/or combination of education and experienced required
• Ability to deal with complex issues both systemically and creatively; is committed to finding the best answer within constraints of time, cost and quality; thinks of new possibilities; considers possible impact on others.
• Knowledge of Commercial Lending regulations.
• General knowledge of computer software; data input skills.
• Experience with Windows based applications.
• Able to perform work with accuracy and attention to detail.
• Able to present information in a clear and easily understood manner.
• Able to work in a fast-paced environment.

As a leading Credit Union in Massachusetts, our focus has always been helping local people, businesses and non-profit organizations reach their goals. Our banking and lending solutions are targeted to the specific needs of our local communities. Here at Metro, we focus on fostering a positive environment where everyone can succeed and we strive to improve the economic vitality of the individuals and businesses within the markets we serve.

Our hybrid work arrangements offer flexibility with many positions being remote multiple days per week, as well as on-site in our Chelsea headquarters, with schedules being managed within each department. Metro is also proud to be offering a unique "10 by 4" schedule, where select departments will have the voluntary option to work four days per week, with a 10 hour shift, instead of your traditional five day, 9 to 5.

Check out our careers page here! https://www.metrocu.org/about/careers

Job Type: Full-time

Pay: $33.00 - $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• No nights

Supplemental pay types:

• Bonus pay

Work Location: Hybrid remote in Chelsea, MA 02150

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