• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

• Windows and MAC hardware and software troubleshooting skills and experience
• Excellent verbal and written communication skills
• Ability to do in-depth research and troubleshooting for complex technical issues
• Ability to complete all work tasks with minimal supervision
• Strong customer service experience in a corporate environment
• Excellent time management skills to prioritize workload
• Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
• Experience supporting both MAC & Windows OS, Microsoft Office, smartphones, AV/VC equipment, printers and the following PC hardware manufacturers: Apple, Lenovo, Dell, HP.
• High level of professionalism and strong personal interaction skills
• High level of flexibility and the ability to positively respond to changes in work requirements
• Ability to operate and communicate effectively while under pressure is essential
• Ability to communicate and interact with both technical and non-technical customers
• Good technical writing skills and a willingness to document all work performed
• Ability and willingness to learn new technologies

• Willingness and skills necessary to determine the solution & root cause of issue A+ Certification
• Microsoft Certified Professional (MCP)
• Self-Confident Integrity - Acts with integrity. Stands up for convictions and values and takes difficult decisions.
• Team Commitment - Works co-operatively as a member of a team and is committed to the overall team objectives rather than their own interests.
• Learning from Experience - Actively learns from own failures and successes and those of others on a continuous basis.
• Objective Analytical Power - Develops accurate, objective assessments of issues even in complex or difficult situations.
• Practical Creativity - Demonstrates flexibility in thinking. Creates new business insights, which can be turned into realistic plans.
• Influencing Others - Successfully builds support for ideas without the use of hierarchical power. Builds effective relationships with colleagues, and customers.
• Entrepreneurial Drive - Is energetic and tenacious in improving business results. Takes initiative often involving calculated risks.

Knowledge of the following tools and technologies:

• Remote Management /endpoint management tools (i.e. TeamViewer, WorkspaceOne)
• Two-factor Authentication (OKTA)
• Windows 7 & 10
• iOS
• LANDesk/Service Now
• Active Directory - Users & computers administration
• Active Directory- Understand the concepts of Policies, OUs, LDAP, LAPS
• Bitlocker & TPM
• Pulse Secure
• Zoom - User administration, Room setup, User Guidance
• Networking (L1/L2 troubleshooting): Patching, Cable testing & toning, Wi-Fi