Job Description

JOIN OUR TEAM!

RI International is a global organization with more than 50 programs located throughout the United States and abroad. We continuously work to strengthen our position as the worldwide leader of mental health and substance use crisis service design delivery as well peer delivered care.

Our mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with themselves and others.

Our vision is to activate the next generation of frame-breaking healthcare innovation to support people beyond their behavioral health needs and succeed in the community where they live, work, and play.

What is the position?

Senior Network Administrators will be responsible for managing various data centers, infrastructure, IT, and business systems. Senior Network Administrator duties include but not limited to providing technical support, installation, and maintenance of hardware and software in addition to providing help desk and remote desktop support, installing and maintain servers and operating systems to include modeling/testing, server and end-user maintenance and training, and documentation of procedures.

Your Responsibilities

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related Windows infrastructure.
• Provide support with cloud environments, windows servers and deployments, network administration, configuration and troubleshooting (NOC).
• Setup and administration of VPN, Firewalls, and other security applications (SOC).
• Create documents, FAQs, and/or troubleshooting and security prevention/awareness guides for end-users.
• Investigate, repair, and recover from hardware or software failures including maintaining and updating disaster recovery procedures in addition to coordinating and communicating with impacted sites and users.
• Be able to monitor, detect issues, and report on third-party, Windows, and mobile applications and devices.
• Provide front-line and virtual support to hybrid work environment.
• Manage equipment inventory and third-party vendor relationships.
• Deployment or maintenance of VMware, Workspace One, Okta, Jira, Active Directory, and Microsoft 365.
• Support Contact Center telephone and customer care core systems.
• Mentor and train Help Disk Support technicians.
• Support multiple sites in 8+ states.
• Comply with all company policies, procedures, and guidelines including HIPPA privacy rules and regulations.
• Additional projects as assigned.

Our Requirements

• Bachelor’s degree in computer science, information technology, and/or related field or equivalent work experience in network administration.
• Advanced knowledge of one or more of the following systems: network operating systems, WLAN, Cloud environment, network topologies, network hardware, computer operating systems (Windows), routing, switching, data privacy, security, and telecommunication systems.
• Must have valid driver license and be 18 years of age.
• Must have the ability to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift a minimum of 65lbs.
• Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence.
• Travel up to 25% of the time.
• Must be able to work weekends, when required.
• We are a Second-Chance Employer
• Must be able to pass seven-year background check.
• Must be able to pass substance abuse testing.
• Must be able to pass three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier.

Our Preferences

• Network Administration certificate
• Microsoft Certified Solution Architect
• VMware Certified Professional (VCP)
• CompTIA Network+

Your Rewards

• Ten (10) Company-paid and observed holidays
• Paid-Time Off
• Company-paid group life insurance
• Medical, Dental, and Vision plans
• Retirement Plans with Company match (401k/Roth)
• Employee Assistance Programs
• Great company culture!

RI International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. RI International is a second chance employer and we consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed above may vary depending on the nature of your employment with RI International.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At RI International, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000 - $115,000.

Job Type: Full-time

Pay: $90,000.00 - $115,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Please provide your desired salary
• To be considered for this position, please provide your email address.

Education:

• Bachelor's (Preferred)

Experience:

• Network Administration: 8 years (Preferred)
• Multi-Site Support: 3 years (Preferred)
• Healthcare Network Administration: 3 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Hybrid remote in Phoenix, AZ 85006

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